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 SHIPPING & FULFILMENT

In-stock books will be shipped within 3-5 days from our warehouse on the NSW South Coast. Please account for fulfilment times when placing your order.  If your order is urgent or you need it by a certain date (eg. if you have purchased as a gift), please contact our team at contact@joelbennetts.com for assistance. Estimated shipping times are below:

Australia
Standard: 3-11 business days
Express: 2-4 business days

United States
Standard: 6-10 business days
Express: 4-8 business days

New Zealand
Standard: 8-12 business days
Express: 4-8 business days

UK
Standard: 6-12 business days
Express: 4-8 business days

Germany
Standard: 8-12 business days
Express: 6-10 business days

All other countries
Standard: 15 business days
Express: 10 business days

 

REFUNDS

Due to the self-publishing nature of 'Food' by Joel Bennetts, we are unable to offer refunds once an order has been shipped.

 

RETURN TO SENDER ITEMS

We take no responsibility for orders that have not been collected within the courier's required time frame or if an incorrect address has been provided. If an order has been returned to sender due to the above reasons, there are two options:1. We can refund the order cost, minus the original shipping fee and return to sender fee (this varies depending on location).2. We can re-ship the order. The customer is responsible for paying the return to sender fee and a reshipment fee.Once an order has been returned to us, we will contact the customer to arrange for reshipment or a refund. We will hold all domestic orders for 30 days and international orders for 60 days. If we have not been able to successfully contact the customer, we will automatically provide a refund (minus the original shipping fee and return to sender fee).

 

INTERNATIONAL DUTIES AND TAXES

Shipments to certain countries & regions (mainly in Europe) may incur an importer's tax fee collected by your local government customs, payable by the customer.

List of known regions with free trade agreement with Australia (where no tax will be collected):

• USA

• Asia

Known regions where tax MAY be collected by your customs office:

• Europe